Last updated: 15 August 2026
At Kreisha, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or interact with our website.
Website: Kreisha
Website URL: https://kreisha.com/
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when using our website, contacting us, submitting an enquiry, or requesting our services. This may include:
- Your name
- Email address
- Phone number
- Address or location details, where required
- Information submitted through contact or enquiry forms
- Information provided when requesting our services
- Booking or service-related information, where applicable
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, operating system, pages visited, approximate location, referring website, and general website usage information.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Responding to your enquiries and requests
- Providing information about our products and services
- Processing bookings, enquiries, or service requests where applicable
- Communicating with you regarding your enquiry or request
- Improving our website, services, and customer experience
- Understanding how visitors use our website
- Maintaining website security and preventing misuse
- Managing our business operations and records
- Sending marketing communications where you have provided appropriate consent
- Complying with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonably necessary for operating our website, providing our services, managing our business, and meeting applicable legal obligations.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may help us to:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant website functionality
- Analyse website traffic and usage
- Maintain website security
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of the website.
4. Third-Party Services
We may use trusted third-party providers to help operate, maintain, analyse, and improve our website and services. These providers may include:
- Website hosting providers
- Analytics providers
- Maps and location services
- Payment providers, where applicable
- Social media platforms
- Email and communication providers
- Other technology and website service providers
For example, we may use services such as Google Analytics or Google Maps where required for website functionality or analytics.
These third-party providers may collect, use, or process information in accordance with their own privacy policies and terms. We recommend reviewing the privacy policies of any third-party services you access through our website.
5. Data Protection
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and services involved, these measures may include secure hosting, access controls, encryption where appropriate, secure communications, and other reasonable security practices.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of your information.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information only where reasonably necessary and appropriate, including with:
- Trusted service providers who assist us in operating our website or business
- Hosting, technology, analytics, communication, or payment providers where applicable
- Professional advisers where necessary
- Legal, regulatory, or government authorities where required by law
We may also disclose information where necessary to protect our rights, property, users, employees, or the security and integrity of our website and services.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes, and complying with applicable legal, accounting, or regulatory requirements.
For example, enquiry records may generally be retained for up to 12 months, unless a longer retention period is reasonably required for business, legal, or compliance purposes.
When personal information is no longer required, we may securely delete, destroy, or anonymise it where appropriate.
8. Your Privacy Rights
Depending on applicable privacy laws, including the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you may have rights relating to your personal information.
You may request, where applicable:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete personal information
- Information about how your personal information is being used
- Deletion of your personal information where legally permitted
- Withdrawal of consent for certain marketing communications
To make a privacy-related request, please contact us using the contact details provided at the end of this Privacy Policy.
9. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your contact information to send you updates, news, offers, promotions, or other relevant information.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
Unsubscribing from marketing communications will not necessarily affect service-related or transactional communications that we need to send you.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to review the situation and remove the information where appropriate and legally permitted.
11. External Links
Our website may contain links to third-party websites, social media platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Once you leave our website, the privacy practices of the relevant third party will apply.
We recommend reviewing the privacy policy and terms of any external website you visit.
12. Rights Over Website Content
Kreisha reserves all rights relating to the operation, management, and content of this website. This includes the right to:
- Modify prices of products, services, or other offerings at any time.
- Update, modify, or remove website content, including text, menus, descriptions, and service details.
- Change, replace, or remove images, graphics, promotional materials, and other visual elements.
- Exercise and retain all applicable intellectual property rights over website content, including text, images, logos, graphics, designs, and other materials.
- Modify, add, suspend, or remove website features, functions, services, or other aspects of the website at any time and without prior notice.
- Correct errors, inaccuracies, or omissions in website content, pricing, product information, or service details where necessary.
By using this website, you acknowledge and agree that Kreisha may exercise these rights at its discretion, subject to applicable laws and regulations in Hong Kong SAR.
13. International Data Transfers
Some of our service providers or technology systems may be located outside Hong Kong. As a result, your personal information may be transferred to, stored in, or processed in another country or jurisdiction.
Where personal information is transferred outside Hong Kong, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy and data protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal and regulatory requirements.
When changes are made, the updated version will be posted on this page and the Last updated date will be revised accordingly.
Where appropriate, we may provide additional notice of material changes through our website or other reasonable communication channels.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Kreisha Limited
Hong Kong SAR
Email: privacy@kreisha.com
Website: https://kreisha.com/